Usually your IT department will provide the information for this section and
whether a customer from address is required. However if you are suing an Internet
Server Provider's (ISPs) mail server or web mail service you will find the information
required on that company's support web pages.
Due to the proliferation of email spam, many USA based ISP's companies and also
web-based email services such as Google and Yahoo require user authentication
before allowing e-mails to be sent using their servers. The authentication is
typically performed using SSL encryption which is configured as shown below.

|
If a Yahoo! Mail or Google
Mail account is used solely for RF500 e-mails then you should regularly
log into the account using a web browser otherwise these organizations
suspect that the account is dormant and suspend it. |
Mail Server Setup
In order to enter the Mail Server Details, you must first log in as an Administrator.
Then from the blue banner at the top of the page, select Administration - System
Settings - Mail System, see below...
Figure 1 - Mail System Setup
That will open the following dialogue box.....
Figure 2 - Mail Server Setup
Entering the Mail Server Settings can be done in two ways. Firstly you can manually
enter the settings, or secondly you can select one of the preset configurations.
The default configuration when you open this dialogue will be the Current Settings.
Presets:
Use the drop down to select either Yahoo! or Gmail. The SMTP and Port Number
will be auto-filled. Both Gmail and Yahoo required SSL/TLS certification. Please
now enter your Username and Password into the boxes provided.
Manually:
Enter the SMTP Server as a name, e.g. smtp.gmail.com or as an IP address e.g.
173.194.66.108
Enter the Port as a number, e.g. 587
Click on

to save and exit, or

to exit without saving.
Advanced Tab
Click on the Advanced Tab to bring up this dialogue....
The advanced tab allows for a number of different actions.
Mail Server From Address:
RF500 uses the following default e-mail address "RF500 Gateway Name@comarkltd.com".
However in some circumstances the from e-mail address can be ignored by the
mail server as it appears not to eliminate from inside the network and could
therefore be considered as spam e-mail. In this event either set the from address
to your own e-mail address (RF500 e-mails will appear to come from you) or set
the from e-mail to something more recognizable, e.g. GatewayName@MyCompany.com
Mail Queue:
The Mail Queue, is as the name suggests, is the queue of e-mails waiting to
be sent from the Gateway. The e-mail queue can be cleared by selecting

button and then
OK to confirm.
Diagnostics:
The diagnostics button is useful when trying to understand why e-mails or SMS's
are not being sent from the Gateway. Click on

to see
the current status of the last e-mail/SMS sent.
At anytime you can click on

to save and exit, or

to exit without saving.
Still Need Help? Send Comark an e-mail...
and we'll get back to you.